Faith Hope & Cancer Email Whitelist Instructions
Your providers do the best they can to keep spam out, but sometimes the systems they use mistakenly catch good mail along with it.
So- We ask that you add us to your trusted list of senders, contacts or address book. All also known as “Whitelisting.”
If you do not see an email from [email protected] in your Inbox, my email may have mistakenly been sent to your spam folder.
Please open your spam folder and if you find an email from [email protected] open it and mark it as “Not spam”…
NEXT: Click on the providers or software you use to see how to make sure you get the mail from [email protected] you have asked for.
If [email protected] is being filtered, try adding [email protected] to your Address Book or Contact list.
If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist [email protected]
Gmail
To make sure our email gets delivered to your Inbox, you must add [email protected] to your contacts list.
Please check your Gmail Spam Folder:
- – If you see the email from [email protected]: Open the Email.
- – Click the button on the toolbar, labeled Not spam
Next please, add [email protected] to your Contacts list:
Please check your Gmail Spam Folder:
- – If you see the email from [email protected]: Open the Email.
- – Click the button on the toolbar, labeled Not spam
Next please, add [email protected] to your Contacts list:
(2 minutes ago)
- Reply
- Forward
- Filter messages like these
- Add [email protected] to Contacts list
- Delete this message
- – Open the email from [email protected].
- – Click the drop down arrow next to “Reply” in the upper right side the email from header.
- – Click the “Add [email protected] to Contacts List” from the list that appears.
- – If [email protected] does not appear in the dropdown list? Then you probably have already added [email protected] to Contacts.
Gmail Mobile App
To make sure our email gets delivered to your Inbox, you must add [email protected] to your contacts list.
If you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail.
If you do not find an email from [email protected], please check the Spam Folder:

3. Then select Move to.
4. Then select Primary from the list.
NOTE: My Preferred Folder does not exist by default in Gmail. It is there as an example only since custom folders must be created by the user.
Gmail Tabs
– If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.
-
- – If you find an email from [email protected] in your Gmail Promotions tab:
- – Grab and drag my email to the Primary Inbox Tab.
- – After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.
The conversation has been moved to “Primary”
Do this for future messages from of[email protected]? Yes
- – Click Yes in the yellow alert box at Gmail.
- – This way you will always see [email protected] in your Primary Inbox tab…
NOTE: My Preferred Folder does not exist by default in Gmail. It is there as an example only since custom folders must be created by the user.
NOTE: My Preferred Folder does not exist by default in Gmail. It is there as an example only since custom folders must be created by the user.
Yahoo! Mail
If you have not received an email from [email protected]…
Check your Spam Folder. If you see an email from [email protected]:
- – Please open the email.
- – Next click the Not Spam button on the top toolbar.
To ensure delivery: Create a filter to automatically send email from [email protected] to your Inbox.
- – Move your mouse over or tap the Gear icon in the top right navigation bar.
- – Select Settings from the list that drops down.
- – Choose Filters located on the left side of the page.
- – Click the Add button on the Filters page.
- – Create a name such as Whitelist in the Filter name field.
- – In the From field leave the default contains selected.
- – Enter our email address [email protected] in the text box next to Contains…
- – Choose the destination folder to which you would like the message delivered. For example: Inbox.
- – Click or tap Save…
- – You will see in the next screen -Deliver to Inbox if From contains [email protected]
- – Click or tap Save on this screen.
- – You will be returned to your Yahoo! Inbox.
Iphone Mail App
iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email to your Junk mail folder.
Periodically check the Junk folder for email messages that were marked as junk mistakenly.
To indicate that an email message from [email protected] isn’t junk:
1. – Open your Mail app and go to the Mailboxes screen.
2. – Scroll down to the folders area.
3. – Select the Junk folder.
4. – Find the email from [email protected] and slide it left to see options.
5. – Tap the More button.
6. – Tap the Mark button.
7. – Tap the Mark as Not Junk button.
By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.
Outlook Mobile App
iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email to your Junk mail folder.
Please open the mobile Outlook app on your Android, Microsoft or iPhone:
Then open the email from [email protected]:
1. – Click the dropdown menu Screenshot of Outlook App dropdown button on the top right of your Inbox.
2. – On the menu displayed tap Move to Focused Inbox
3. – Select the Move this and all future messages button.
4. – Tap Move
5. Now all future messages from [email protected] will appear in your Focused Inbox
You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.
Outlook 2003, Outlook 2016 and Outlook Office 365
– To add [email protected] to you list of “Safe senders” on Outlook:
1. – Right click our email in you inbox email list pane.
2. – On the menu displayed move your mouse over or tap Junk
3. – Click or tap on Never block sender in the menu that rolls out.
4. – The resulting popup will say:
5. – “The sender of the selected message has been added to your Safe Senders List.”
6. – Click OK
To add sender to address book:
1. – Open the email
2. – Right click on the from address
3. – Choose Add to contacts option
Inbox by Gmail
To make sure our email gets delivered to a preferred folder or your choice in Inbox, you must add [email protected] to your preferred folder, or a folder of your choice.
NOTE: “My Preferred Folder” is a demonstration. You must create your own My Preferred Folder by clicking + Create Newyourself.
If you do not readily find an email from [email protected] in one of your Inbox bundles…
Please check your Inbox Spam Folder or your Promotions bundle:.
1. – When you see the email from [email protected]: Open the Email.
2. – Then click the icon.
3. – Next please add [email protected] to your My Preferred Folder.
4. – If you have not already created a My Preferred Folder, you may do so by clicking + Create new…”
5. – You may also move [email protected] to any folder of your choice.
Outlook.com
Previously “Hotmail”, “Live”, “Windows Live” and “MSN”…
In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam.
Entering the email contact in the address book or contacts no longer whitelists the sender.
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:
1. – Check the Junk folder. If you see the [email protected] email in your Inbox
2. – Open the email from [email protected]…
3. – Click the “Wait it’s safe” link
Mark Sender as “Wait it’s safe!
[email protected] ([email protected])
To: [email protected]
Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days.
Wait, it’s safe! | I’m not sure. Let me check
Manually Add to Safe List
AOL Webmail
To make sure our email gets delivered to your AOL Inbox- Please complete these two steps…
If you find [email protected] in your spam folder:
1. Right click the email.
2. Click “Not spam” in the resulting list.
Add [email protected] to your Address Book:
Email from that Domain will now be delivered straight to your Inbox.
Comcast
Please log into your Xfinity account and select your Comcast webmail:
If you find [email protected] in your spam folder:
1. Should you find an email from [email protected] in your spam folder:
2. Open the email.
3. Click the Spam (not spam) icon on the top toolbar.
Next please, add [email protected] to your address book:
[email protected]
+ Add to Address Book
EarthLink
If you are not receiving email at EarthLink, there are two actions you can take.
With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.
Suspect Email Folder:
Address Book Inclusion:
1. Open the email.
2. Click Add to Address Book in the email header.
3. Use the Address Book Editor to verify the sender’s contact details and click save.
4. Fill in [email protected] as the email address of the sender.
5. Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.
AT&T
AT&T no longer maintains their own inbox.
Instead you can find your AT&T emails at Att.Yahoo.com
Please follow the Yahoo instructions for whitelisting an ATT.net email address.
Click or Tap here, to scoll to the Yahoo instructions…
Mozilla Thunderbird
Please open your Thunderbird email client:
If an email from [email protected] appears in your Junk Folder:
Please mark that message as Not Junk.
Next, please add [email protected] to your Address Book:
Security Software
Norton AntiSpam
This problem may happen if [email protected] is accidentally added to the Blocked List.
To remove the [email protected] from the Blocked List:
For Norton 360:
For Norton Internet Security:
To add [email protected] to the Allowed List:
For Norton 360:
For Norton Internet Security:
McAfee Products
While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.
Trend Micro
If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.
The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.
To prevent this from occurring you can do either of the following:
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.
Add the sender to the list of Approved Senders:
Decrease the Spam Email Filter Strength:
Spam Filters
Cloudmark SpamNet
Cloudmark filters email based on content footprints. To assure our email has not been mis-identified as spam:
SaneBox
Sanebox is not a filter, but a filtering system trained by you.
Spam Assassin
Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:
Barracuda Networks
Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.
Whitelist Quarantined Senders:
Whitelist Senders and Domains:
Most Used Spam Filters
SPAMfighter
Highlight the email from [email protected] with the email address [email protected] to Whitelist.
Click “More” in the SPAMfighter Toolbar and select “Whitelist”.
Here you can choose if you want to Whitelist the email address [email protected] or the whole Domain.
To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.
To do this, follow these steps:
If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:
Mail Washerr
ChoiceMail
Spam Sleuth
[email protected] is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.