FAQs

Advice on Supplement Intake?

The movie producers are not medical doctors and can therefore not given any advice on your personal intake. If you would like to know what vitamins you can take for specific illnesses you should have a look at www.doctoryourself.com where Andrew Saul gives lots of totally free advice. You should also check the sites of the experts in the movie that touched on a subject relevant to you. Google them to find their details.

Can you please give me contact details for a specific expert?
Unfortunately we do not have direct contact details for the experts but if you google them you will be able to find their websites and contact details/forms.
Help, I have a question and need an answer!
Please check the FAQs and if you can’t find your answer there then please send and email to our office by clicking HERE Please note that we cannot give medical advice or recommend vitamin brands, these emails will not receive a response.
I didn't get an email to confirm my order, is something wrong?
All Customers are automatically emailed as soon as their order is processed, this can take up to 30 minutes. Please check your inbox for the email confirmation and remember that it may be in your spam folder! (on Gmail it could be in the promotions tab). If you have not received an email confirmation on your order, please contact us HERE
My Video Keeps stopping and starting?
The vast majority (99%+) of people have no issues. If you are one of the 1%, there is no easy answer to your problem. When you combine different computer systems with different browsers and plug ins, there are thousands of combinations and possible problems. One reason your video may be continuously stopping and starting as you are playing it at a quality which is too high for your broadband speed. To fix this, press the “HD” Button in the bottom corner of the screen, and either choose the “auto” button and let VIMEO automatically determine the best quality selection for your broadband speed, or simply choose a lower quality than it is currently playing at. That may help. Otherwise, you may want to have a look at this – VIMEO ISSUES
Where is my Order?
We will always endeavour to get your order to you as quickly as possible.
USA orders are normally delivered within 5-7 business days from the ship date. International orders are normally delivered within 3-4 weeks from the ship date.
Please keep in mind that this is from ship date, not order date, and also does not include customs processing time.
Please note that these are estimates and there are factors which may influence the shipping time.
We will begin shipping after this event ends
Your videos will not play at all.

Your Videos don’t play!

Note: In general Chrome is by far the best browser to use.

Chrome

In the browser bar, enter: 
chrome://settings/clearBrowserData 
Select the following: 
Browsing history 
Download history 
Cookies and other site and plug-in data 
Cached images and files 
From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time. 

Click Clear browsing data. Close all browser windows and re-open the browser.



Firefox 

Firefox has opted for almost no tracking by default, really to thwart re-targeting ads, but they cast a net that picks up other unrelated stuff too.  Our video host needs to be able to identify that you have permission to view the video.   
To fix this:
1. Click the lock symbol shown below

2. Disable the protection for this session

3. The videos should now work perfect in Firefox 🙂

If this doesn’t solve the problem try clearing your cache etc by following the below steps. 
From the History menu, select Clear Recent History.
If the menu bar is hidden, press Alt to make it visible.

From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
Next to “Details”, click the down arrow to choose which elements of the history to clear. Click Clear Now. Close all browser windows and re-open the browser.

 

Internet Explorer 8 and higher

From the Tools or Safety menu, select Delete browsing history….
If the menu bar is hidden, press Alt to make it visible.

Deselect Preserve Favorites website data, and select:
Temporary Internet files or Temporary Internet files and website files
Cookies or Cookies and website data
History
Click Delete. Close all browser windows and re-open the browser.


Opera

From the Opera menu, select Settings, and then Delete Private Data….
In the dialog box that opens, select the items you want to clear, and then click Delete. Close all browser windows and re-open the browser.


Safari  

Safari 8

From the Safari menu, select Clear History and Website Data….
Choose the period of time for which you want to clear information, and click Clear History.
From the Safari menu, select Preferences….
Click Advanced.
Check Show Develop menu in menu bar and close Preferences.
From the Develop menu, select Empty Caches.
Close all browser windows and re-open the browser.

Safari 7 and below

From the Safari menu, select Reset Safari….
Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache. Close all browser windows and re-open the browser. 

 

Android

Note: The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser.You should be able to clear your cache and data from your application management settings menu:

Go to Settings and choose Apps or Application Manager.
Swipe to the All tab.  
In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache. Close all browser windows and re-open the browser.  

 

Apple iOS

Note: The following steps apply to the newest version of Mobile Safari for iOS. If you need instructions for older versions, you might find them in Apple Support’s Safari web settings on your iPhone, iPad, or iPod touch. 

Open your Settings app.
Tap Safari.  
Tap Clear History and Website Data and confirm. Close all browser windows and re-open the browser. 

Information from:  https://kb.iu.edu/d/ahic